• Every second counts in an emergency. Don’t hesitate to contact 9-1-1 first during an emergency for police, fire or medical assistance.
  • Get to a safe location before calling. If you are calling to report a fire, exit the burning building before calling.
  • Stay calm and answer all questions about your emergency.
  • State what help you need: police, fire or EMS/medical.
  • State your address, describe your location as completely as possible using cross streets or landmarks.
  • Stay on the line — do not hang up until the operator says it’s OK.